Overview
At etshirttoday, all products are made to order and fulfilled by our print-on-demand partner Printful. Because each item is custom printed, we do not accept returns or exchanges for buyer’s remorse, wrong size selection, or change of mind.
However, we are committed to making things right if there is a problem with your order.
You have 30 days from the date of delivery to report any issue with your item.
Eligible Refunds & Replacements
You may be eligible for a refund or free replacement if your item is:
- Defective
- Damaged on arrival
- Printed incorrectly
- Different from what you ordered
To be eligible, the item must be unused and unworn, and the issue must not be caused by incorrect information provided at checkout.
Items Not Eligible for Refund or Return
The following items are non-returnable and non-refundable:
- Items ordered in the wrong size or colour
- Buyer’s remorse or change of mind
- Items damaged due to normal wear and tear
- Items damaged after washing or misuse
- Gift cards
- Downloadable or digital products
- Clearance or sale items
How to Request a Refund or Replacement
If there is an issue with your order, please contact us within 30 days of delivery at:
Please include:
- Your order number
- A clear description of the issue
- Clear photos showing the problem (this is required by Printful)
Do not send items back unless we specifically ask you to do so.
Refund Process
Once your claim is reviewed and approved:
- A refund will be issued to your original payment method, or
- A free replacement will be produced and shipped at no extra cost
Refund processing times vary by payment provider but usually take 5–10 business days once approved.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your card provider (processing times vary)
- Contact your bank
If you have done all of the above and still haven’t received your refund, please contact us at:
Sale Items
Only regular-priced items are eligible for refunds or replacements where applicable.
Sale items are non-refundable, except where required by law (defective or incorrect items).
Exchanges
We do not offer exchanges for size, colour, or design changes.
If your item is defective or damaged, we will replace it with the same item at no additional cost. Please email:
Gifts
If an item was purchased as a gift and arrives defective or incorrect, we can issue a replacement or refund to the original purchaser once the issue is verified.
Shipping Returns
Returns are not required for most print-on-demand issues.
If a return is requested, we will provide instructions. Customers are responsible for return shipping costs unless the issue was caused by an error on our part.
Shipping costs are non-refundable.
Need Help?
If you have any questions about refunds, replacements, or your order, contact us at:
We’re always happy to help.